12-Month Limited Warranty on Every Product
Thank you for choosing Aetheo. Every product sold under the Aetheo brand is covered by a 12-month limited warranty against defects in materials and workmanship under normal household use. This includes the Aetheo Aura Smart RGB Table Lamp, the Aetheo Atmos Waterless Diffuser and every other Aetheo product, whichever channel you bought it from.
Who Gives This Warranty
This warranty is given by PUNIVERSE LTD, the manufacturer of Aetheo products, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. It applies to the original purchaser and is not transferable.
Warranty Period
The warranty period is 12 months from the original date of purchase. Proof of purchase (receipt or order confirmation) is required for all warranty claims. A repair or replacement does not restart the 12 months; the remainder of the original period continues to apply.
Warranty Coverage
This warranty covers:
- Manufacturing defects in materials or workmanship.
- Electrical and electronic faults arising in normal household use, or, for the Aetheo Atmos, normal household and in-car use.
- Rechargeable batteries that fail to hold a charge within the warranty period, other than the gradual loss of capacity that is normal for lithium-ion cells.
- Units purchased new from aetheo.co.uk, aetheo.com, or an authorised Aetheo retailer or marketplace listing.
What This Warranty Does Not Cover
- Damage from misuse, abuse, improper handling, or use outside the instructions in the user manual.
- Normal wear and tear, including cosmetic changes such as fading, scratches or discolouration, and the normal wear of seals, rubber rings and gaskets.
- Damage caused by accident, drops, water or liquid exposure, immersion, freezing, extreme temperatures, or unauthorised repair or modification.
- Aetheo Atmos: blockage or damage caused by oils outside the specification in the user manual, such as carrier or vegetable oils, water, alcohol, perfume, or thick and resinous blends. The supplied oil bottle is a consumable.
- Products with a removed, altered or illegible model or serial marking.
- Use for commercial, rental or hire purposes.
- Loss of accessories, packaging, or documentation.
How to Make a Warranty Claim
- Contact our support team:
– For orders from aetheo.com: support@aetheo.com
– For orders from aetheo.co.uk: support@aetheo.co.uk
– For orders from Amazon or another marketplace, contact us through that marketplace's messaging or at the address above. - Provide your order number, the product name and model (printed on the product's rating label), and a brief description of the issue. A short video or photo of the fault speeds things up.
- Our team will assess your claim and advise next steps for return, replacement or repair. We usually reply within two working days.
Please do not send any product back without prior authorisation. Products containing lithium-ion batteries must be shipped in accordance with carrier rules; we will tell you how.
Remedy
If a product is found defective within the warranty period, Aetheo will, at its discretion, repair or replace it with the same or an equivalent model, or issue a refund if repair or replacement is not possible. Return postage for a valid claim is covered by Aetheo.
Consumer Rights
This warranty is offered in addition to, and does not affect, your statutory rights. In the United Kingdom your rights under the Consumer Rights Act 2015 apply. Customers in the European Union retain the legal guarantee of conformity under Directive (EU) 2019/771 as implemented in their member state. Nothing in this warranty limits those rights.
EU Authorised Representative
Comply EU Compliance Hub, Unit 3D, North Point House, North Point Business Park, Cork, T23 AT2P, Ireland · info@complyeu.com
Customer Support
Email: support@aetheo.com | support@aetheo.co.uk
Address: PUNIVERSE LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
For setup instructions and troubleshooting, visit our Support Centre.